Refund Policy

The short version

14 days from your first payment, full refund, no questions asked. After that, renewals are not refundable — but you can cancel any time, and you keep access until the end of the period you have already paid for.

Try before you pay

Every new workspace starts with a 14-day free trial. Nothing is charged during it, and PKR customers are not asked for any payment details at all. The trial is there so you can decide before money changes hands.

Your first payment

If Zinlead is not right for you, email support@zinlead.com within 14 days of your first payment and we will refund it in full. You do not have to give a reason.

The refund goes back the way it came: to your card for USD payments, or to your bank account for PKR bank transfers.

Renewals

Renewals are not refundable. We send the workspace owner a reminder seven days and one day before a subscription ends, in the app and by email, so a renewal should never be a surprise.

If a renewal took you by surprise anyway, email us. We would rather hear about it than have you feel cheated — but as a policy, renewals are final.

Cancelling

Cancel any time by emailing support@zinlead.com. Cancelling stops the next charge.

You keep full access until the end of the period you have already paid for. We do not cut you off on the day you cancel, and we do not refund the unused part of a period — no pro-rata refunds, in either direction.

What happens to your data

Nothing is deleted when you stop paying. Your workspace goes read-only, and later suspended, but everything stays exactly where it is — see our Terms of Service for the full sequence.

If you want your data deleted permanently, ask us and we will do it.

Yearly plans

A yearly plan is billed once, for twelve months, and includes two months free. The 14-day rule applies to it exactly as it does to a monthly plan: within 14 days of that first payment, full refund. After that, the year runs its course.

Card payments

For customers paying in USD, our payment provider is the merchant of record and handles the transaction. They may also issue a refund under their own buyer terms, independently of this policy. Where their terms are more generous than ours, theirs apply.

Card refunds are issued through Paddle to the original payment method.

Asking for a refund

Email support@zinlead.com from the address on the account. Tell us the workspace name. We will confirm within two working days and process the refund immediately after.

How long it takes to appear depends on your bank, not on us — usually a few working days for cards, and up to a week for a bank transfer.